About Tekora
Tekora is a security-first managed IT and cybersecurity provider based in Miami, with an office in New York. Since 2019 we have supported more than 300 clients nationwide, including franchise, retail, restaurant and medical brands. We are a deliberately lean team of 21 with near-zero turnover. Everyone here owns their work and sees the impact of it.
What you will do
Documents and administration
- Prepare and format proposals, quotes, statements of work, MSAs and client onboarding packets using Tekora templates and branding
- Proofread client-facing documents for accuracy, consistency and tone
- Organize and maintain files in Microsoft 365 and Google Workspace so anyone on the team can find them
- Track contract renewals, signatures and paperwork deadlines
- Support basic billing tasks such as sending invoices and following up on open items
- Take meeting notes and keep internal checklists and SOPs up to date
Phones and client communication
- Answer and route inbound calls professionally, including new sales inquiries, vendor calls and client requests
- Log support calls as tickets and hand them to the help desk with clear details
- Recognize urgent issues and escalate them to the on-call engineer right away
- Manage the shared inbox ([email protected]) and respond or route within one business day
- Schedule meetings, site visits and calls for leadership
Social media and marketing
- Plan and post content on LinkedIn, Instagram and Facebook, about 3 to 5 posts per week
- Turn project wins, client installs and security tips into short posts with photos or simple graphics
- Keep a monthly content calendar and track basic results (followers, engagement, leads)
- Keep website content, Google Business Profile and online reviews current
- Help with trade show materials, email newsletters and client announcements
What you bring
Required
- Fluent in English and Spanish, spoken and written, with clean grammar, clear formatting and attention to detail
- Solid technical knowledge: comfortable with computers, Microsoft 365, Google Workspace, and basic networking, internet and VoIP terms; able to gather the right details on a support call and walk a caller through simple fixes
- 2+ years in an administrative, office coordinator, receptionist or marketing assistant role
- A calm, professional phone manner, including with frustrated callers
- Confidence with Microsoft Word, Excel, PowerPoint, Outlook and Google Docs
- Hands-on experience running business social media accounts, especially LinkedIn and Instagram
- Organized and reliable, able to juggle phones, documents and deadlines in the same day
Nice to have
- Experience at an IT, telecom, MSP or B2B services company
- Basic design skills with Canva or Adobe Express
- Familiarity with a ticketing system or CRM (Zoho, HubSpot or similar)
- Basic photo and short video editing for social posts
How to apply
Send your resume and links to 2 or 3 social media accounts or posts you have managed.
In a short note, tell us about a time you kept things organized when the phones would not stop ringing.
Shortlisted candidates complete a brief exercise: format a one-page document and draft two social posts about a Tekora project.
Prefer email? Send your application to [email protected].
Tekora is an equal opportunity employer.