Terms and Conditions

1. Agreement to Terms

By accessing or using the services provided by Tekora LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Tekora Technology provides managed IT services, managed security services (MSSP), audiovisual solutions, infrastructure buildouts, structured cabling, telecom services, Hardware as a Service (HaaS), web application development, and AI workflow automation. Services are provided according to the terms specified in individual service agreements.

3. Service Level Agreements

Our standard service level agreements include:

• 99.9% uptime guarantee for managed services
• Mean Time to Detect (MTTD) of less than 20 minutes
• Mean Time to Respond (MTTR) of less than 60 minutes
• 24/7/365 SOC monitoring and support

Specific SLAs may vary based on individual service agreements and client requirements.

4. Hardware as a Service (HaaS)

HaaS agreements include the following terms:

• Hardware remains the property of Tekora Technology during the lease term
• Regular maintenance and support are included in the monthly fee
• Hardware refresh cycles are typically 3-4 years depending on equipment type
• Early termination fees may apply as specified in individual agreements

5. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Monthly services are billed in advance
• Project work may require deposits or milestone payments
• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may incur interest charges as specified in the service agreement

6. Confidentiality and Data Security

We are committed to protecting your data and maintaining confidentiality:

• SOC 2 Type II compliant security operations
• All client data is treated as confidential
• Data handling complies with applicable regulations (HIPAA, PCI-DSS, etc.)
• Non-disclosure agreements are available upon request

7. Limitation of Liability

To the maximum extent permitted by law, Tekora Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

8. Termination

Either party may terminate service agreements according to the terms specified therein. Generally, a 30-day written notice is required for termination of ongoing services. Early termination fees may apply for certain agreements.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Miami-Dade County, Florida.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify clients of any material changes via email or through our client portal. Continued use of our services after such modifications constitutes acceptance of the updated terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us: