Brickell-based. Bilingual. Same-day on-site across Miami-Dade.
When something breaks, you don’t need a chatbot. You need a tech in Miami who picks up the phone, knows your environment, and either fixes it remotely in minutes — or rolls a truck to your office today. That’s the kind of IT support Tekora was built to deliver.
Tekora’s Miami IT Support program is more than a helpdesk number. It’s a fully staffed local team that handles end-user issues, networking, infrastructure, security, and AV — all under one roof.
Real engineers answer your call — not a script tree. Average pickup time under 90 seconds, average resolution under 8 minutes for tier-1 issues.
Most issues never need a truck roll. Our techs jump on a secure remote session, fix the problem, and document it in your knowledge base — typically in under 15 minutes.
Field engineers live across Miami-Dade and Broward — Brickell, Doral, Aventura, Coral Gables, Hialeah, Hollywood, Fort Lauderdale, and Boca Raton. We can be on-site today.
Network design, structured cabling, AV, conference rooms, server rooms, and VoIP — we’ve done dozens of office and restaurant openings across Miami without missing a go-live date.
Cisco Meraki, Fortinet, Ubiquiti, and Aruba expertise. We troubleshoot down switches, dead access points, ISP outages, and VPN issues — fast.
Hire someone? They’re imaged, M365-licensed, MFA-enrolled, and shipped to their door. Termination? Accounts disabled and devices wiped within minutes — a critical security control.
On-prem servers, hybrid AD, Microsoft 365, Azure, AWS, hosted email, file shares, and Veeam/Datto backups — we support and recover all of them.
Hurricane, ISP outage, ransomware, or just a 2 AM disaster — our on-call engineers are paged in minutes and start work immediately.
Most Miami IT support providers are either tiny one-person shops with no after-hours coverage, or massive national firms where you never speak to the same engineer twice. Tekora sits in the middle: local, sized for accountability, but with a real 24/7 NOC and SOC behind every ticket.
You can come tour our Brickell HQ, meet your dedicated engineer, and put faces to names. Try doing that with a 1-800 IT company.
Tier-1 calls hit real engineers, not call-center scripts. They diagnose your issue, fix it, and document it — they don’t “escalate” after wasting 20 minutes.
English and Spanish on every call. Critical for hospitality, retail, and family-office clients with bilingual workforces.
We document your environment in our PSA so every engineer who picks up your call already knows your VLAN scheme, M365 tenant, and quirks.
Flat per-user pricing means no clock-watching. Your team calls when they need help — not when they’re willing to pay $150 for a 15-minute ticket.
Every supported user gets MFA, EDR, encrypted backup, and 24/7 SOC eyes — not just “IT support.” Because help-desk and security can’t be separate any more.
We tailor our service to the regulatory and operational realities of the industries that drive Miami’s economy.
Same-day on-site coverage throughout the Miami metro and South Florida. Remote support and 24/7 helpdesk available nationwide.
Don’t see your neighborhood? We probably still cover it. Ask us.
You’d be amazed how often “IT support” in Miami means a one-person shop that goes on vacation in August, or a national MSP whose tier-1 ticket goes to someone who has never heard of your environment, your VLANs, or your quirky on-prem application from 2014. We built Tekora to be the alternative: large enough to staff a real 24/7 NOC and SOC, small enough that your dedicated engineer knows your CFO by first name.
Our Miami IT support program is delivered by a team that lives here. They drive over the MacArthur to Miami Beach for a hospitality call, run cable in a Doral warehouse, and stand up a new conference room AV in a Brickell law firm — sometimes all in the same day. Behind them, our 24/7 NOC and SOC are watching every endpoint, server, and firewall so most of the work is preventive, not reactive.
And because we’re a one-stop shop — IT, cybersecurity, AV, telecom, cabling — you don’t need to keep four phone numbers for four vendors. Network is down? You call us. AV is glitching in the boardroom? Same number. Phone system isn’t routing properly? Still us. New hire needs a laptop, an M365 license, and an MFA enrollment? Already done before they show up Monday.
If you’re in Miami and you’re tired of either watching your IT person juggle too many fires or sitting on hold with a national MSP that doesn’t know your name — take the free 5-minute assessment. We’ll show you exactly where the gaps are and what fixing them costs. No commitment, no sales pressure.