Co-Managed IT
Your IT team knows your business better than anyone. But they cannot be experts in everything, available around the clock, and tackle every project at once. Tekora fills the gaps - so your team stays in control while gaining the firepower they need.
Your IT team is great.
We make them unstoppable.
Here is a scenario every IT director knows too well: your team is juggling daily support tickets, a critical server migration is two months behind schedule, the CEO wants a security assessment done by next quarter, and your best network engineer just gave two weeks notice. You need more hands, more expertise, and more hours in the day - but hiring is slow, expensive, and the budget for three new headcount just is not there.
The traditional choice has been all-or-nothing: either you run IT entirely in-house (and deal with the skill gaps, burnout, and coverage limitations) or you outsource everything to an MSP (and lose the institutional knowledge and control your internal team provides). Neither option is ideal for organizations with capable IT staff who just need more support.
Tekora's Co-Managed IT model was built specifically for this situation. We work alongside your internal team - not around them, not instead of them. Your IT director stays in command. Your staff keeps doing what they do best. We fill in exactly where you need us: after-hours monitoring and response so your team can actually sleep, specialized security engineers for threat hunting and compliance, senior architects for cloud migrations and infrastructure projects, and Tier 2/3 escalation support for the complex issues that eat up your team's entire afternoon.
The engagement is completely flexible. Need extra hands during a big migration? We scale up. Quiet quarter? We scale down. No rigid contracts, no minimum hours, no "you have to use us for everything" mandates. You pick exactly the services your team needs, and we deliver them seamlessly - often so well integrated that your end users cannot tell which tickets our team handles versus yours.
Everything you need. Nothing you do not.
Comprehensive co-managed it delivered with cutting-edge technology and white-glove support.
Flexible Staff Augmentation
Scale your IT team up or down based on current needs without the overhead, recruitment timelines, or long-term commitment of full-time hires. Need a network engineer for three months during a migration? A security analyst for a compliance audit? A cloud architect for a Microsoft 365 rollout? We provide the right specialists exactly when you need them.
24/7 After-Hours Coverage
Your team works business hours. Threats, outages, and critical alerts do not. We cover nights, weekends, and holidays with experienced engineers who monitor your environment, respond to alerts, and handle emergencies - so your internal staff can rest, recharge, and come back sharp on Monday morning instead of burned out from weekend on-call rotations.
Cybersecurity Specialization
Hiring a full-time CISO and security team is a $500K+ annual investment most mid-sized organizations cannot justify. Our security specialists provide the same expertise on a fractional basis - threat monitoring, incident response, vulnerability management, penetration testing, compliance readiness, and security awareness training - all integrated with your existing IT operations.
Infrastructure Project Support
Big projects need big teams, but only temporarily. Our project engineers support your team through complex infrastructure initiatives - cloud migrations, data center builds, network overhauls, server deployments, and technology refreshes. We bring the specialized skills and extra bandwidth to keep projects on schedule without burning out your permanent staff.
Cloud & Microsoft 365 Expertise
Cloud architecture and administration require specialized knowledge that evolves constantly. Our cloud team handles Azure, AWS, Microsoft 365, and hybrid environment management - from initial architecture design to ongoing optimization. We ensure your cloud environment is secure, cost-optimized, and properly governed while your team focuses on business-facing applications.
Tier 2/3 Escalation Support
When your help desk hits a wall on a complex issue - a mysterious network latency problem, an application that crashes intermittently, a server that keeps blue-screening - they escalate to our senior engineers. We dig into root cause analysis, resolve the issue, and document the solution so your team can handle similar problems independently next time. Every escalation is a learning opportunity.
Your IT team is stretched thin, and it is showing
IT burnout is real and expensive. When your team is constantly firefighting, handling after-hours emergencies, and trying to be experts in everything from networking to cybersecurity to cloud architecture, quality suffers, projects stall, and your best people start looking for less stressful jobs. Co-managed IT eliminates the impossible workload by providing the right support exactly where your team needs it.
- 62% of IT professionals report moderate to severe burnout
- After-hours on-call rotations are the top cause of IT staff turnover
- Replacing a skilled IT professional costs 100-150% of their annual salary
- Co-managed support eliminates weekend and holiday on-call for your team
- Specialized engineers fill skill gaps without recruitment delays
- Your team focuses on strategic work instead of constant firefighting
- Knowledge transfer ensures your internal team grows stronger over time
Why businesses choose Tekora
True Partnership
This is not outsourcing - it is augmentation. Your IT director runs the show. Your staff handles what they handle best. We integrate seamlessly into your existing workflows, tools, and ticketing systems. End users often cannot tell which team is handling their request - and that is exactly the point.
Infinitely Flexible
Need five extra engineers during a migration? Done. Quiet month with no projects? Scale back to just monitoring. Our model adapts to your business reality without rigid minimums, long-term contracts, or "use it or lose it" hour banks. You pay for exactly what you need, when you need it.
Knowledge Transfer Built In
We do not just fix problems and disappear. Every engagement includes documentation, runbooks, and knowledge transfer sessions. When our security team handles an incident, your team gets a detailed post-mortem. When our engineers build infrastructure, your team gets the documentation. The goal is to make your internal team more capable over time, not more dependent.
Built for your industry
Healthcare
Augment your IT team with HIPAA security expertise and EHR support
Financial Services
Compliance specialization and security operations coverage
Education
Campus IT team augmentation with seasonal scaling for enrollment cycles
Manufacturing
OT/IT convergence expertise and industrial network specialization
Enterprise
Large-scale project support and specialized engineering on demand
Hospitality
Multi-location IT coverage with centralized management