Managed IT Services
Every hour your team spends fighting IT problems is an hour they are not growing your business. Tekora gives you an entire IT department - monitoring, support, strategy, and management - for a fraction of what it costs to build one yourself.
Technology should drive your business.
Not become a second full-time job.
Think about how much time your leadership team spends dealing with IT problems. The internet goes down. Email stops working. The printer jams before a client meeting. A laptop dies and nobody knows the warranty status. An employee gets locked out of their account on a Friday at 4:45 PM. Every one of these disruptions pulls someone away from revenue-generating work to deal with technology that should just work.
The cost of reactive IT is staggering. Industry research shows that unplanned downtime costs small businesses an average of $427 per minute. But the real cost is not just downtime - it is the cumulative drag of slow systems, unpatched vulnerabilities, mismanaged licenses, vendor headaches, and the constant distraction of keeping technology running instead of using it to grow.
Tekora's Managed IT Services give you a complete, professional technology department - 24/7 monitoring that catches problems before your team even notices them, a US-based help desk that answers in under 15 minutes and resolves 95% of issues on the first call, automated patching that closes security gaps, vendor management that handles the ISP and software vendor calls you hate making, cloud administration for Microsoft 365 and Azure, and strategic IT planning that ensures your technology investments are actually moving your business forward.
This is not break-fix IT. We do not wait for things to break and charge you by the hour to fix them. We proactively manage your entire technology environment for a predictable monthly per-user fee. When your technology is properly managed, it becomes invisible - and that is exactly how it should be. Your team focuses on their jobs, not on troubleshooting technology.
Everything you need. Nothing you do not.
Comprehensive managed it services delivered with cutting-edge technology and white-glove support.
24/7 Remote Monitoring & Management
We monitor every server, workstation, network device, and cloud service in your environment around the clock. Our RMM platform detects anomalies - disk filling up, memory leaks, CPU spikes, failed backups, certificate expirations - and either auto-remediates or alerts our team before it becomes a problem your employees notice.
US-Based Help Desk Support
Your employees deserve fast, friendly, competent support - not a scripted overseas call center that puts them on hold for 45 minutes. Our US-based help desk team picks up in under 15 minutes, resolves 95% of issues on the first call, and handles everything from password resets to complex application troubleshooting. Phone, email, chat, or self-service portal - whatever works best for your team.
Patch & Update Management
Unpatched systems are the number one attack vector for cybercriminals. Our automated patch management keeps every operating system, application, and firmware version current - closing security vulnerabilities, fixing bugs, and ensuring compatibility. We test patches before deploying them to prevent the "update broke everything" scenario, and we report on compliance for audit purposes.
Vendor Management
How many hours has your team wasted on hold with your ISP, arguing with a software vendor about licensing, or trying to get warranty service on a server? We handle all of it. Tekora manages your vendor relationships - coordinating with ISPs, negotiating software renewals, processing warranty claims, and escalating issues until they are resolved. You have one number to call: ours.
Cloud & Microsoft 365 Administration
Microsoft 365 is the productivity backbone of most businesses, but proper administration requires expertise. We manage user provisioning, security policies, email configurations, SharePoint, Teams, OneDrive, and Azure Active Directory. We optimize your license spend, enforce security best practices, and ensure your cloud environment is configured for both productivity and protection.
Strategic IT Planning (vCIO)
Technology is an investment, and like any investment, it needs a strategy. Our virtual CIO service provides quarterly business reviews, technology roadmapping, budget planning, and strategic guidance. We help you understand where to invest, what to replace, when to migrate, and how to align technology spending with business objectives. You get C-level IT leadership without the C-level salary.
Reactive IT support is costing you more than you think
Most businesses that rely on break-fix IT support do not realize how much they are actually spending. When you add up the hourly bills, the emergency call premiums, the downtime while waiting for someone to show up, and the lost productivity from unresolved chronic issues - managed services almost always cost less than break-fix while delivering dramatically better outcomes.
- Unplanned downtime costs small businesses an average of $427 per minute
- Break-fix hourly rates spike 2-3x for after-hours emergencies
- Proactive monitoring catches 90% of issues before they cause downtime
- Automated patching closes the #1 attack vector for cybercriminals
- One predictable monthly fee replaces unpredictable hourly bills
- Strategic IT planning ensures technology investments drive real ROI
- US-based support with 95% first-call resolution rate
Why businesses choose Tekora
Proactive, Not Reactive
Our monitoring catches 90% of issues before they impact your team. Failed backups get re-run at 3 AM. Disk space alerts trigger cleanup scripts automatically. Security patches deploy overnight. Your team starts every morning with systems that just work - because we fixed things while they were sleeping.
Predictable Per-User Pricing
One flat monthly fee per user covers everything - monitoring, help desk, patching, vendor management, cloud admin, and strategic planning. You hire 5 new people? Add 5 users. Someone leaves? Remove them. Your IT budget scales linearly with your team and is 100% predictable.
Real People, Real Fast
No overseas call centers. No scripted troubleshooting trees. Our US-based team answers in under 15 minutes, understands your environment, and resolves 95% of issues on the first call. When remote support is not enough, we dispatch on-site engineers. Your employees talk to people who can actually help.
Built for your industry
Hospitality
Multi-location IT management for hotels, restaurants, and hospitality groups
Healthcare
HIPAA-compliant IT operations with EHR and medical device support
Financial Services
Secure, compliant infrastructure meeting SOC 2 and FINRA requirements
Retail
POS systems, inventory management, and multi-site network support
Education
Campus-wide IT management for K-12 and higher education
Commercial Real Estate
Property technology management and tenant IT services